Can another healthcare professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
Chest pain (suspected heart attack)
Anaphylactic shock (severe allergy)
Heavy bleeding or deep lacerations
Fluctuating levels of consciousness or completely unconscious
Difficulty breathing or stopped breathing with a change in colour
New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
Your appointment at the Practice
- Appointments may be made by telephone or in person
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a 20 minute appointment
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
Covid-19
Most people no longer need to take a coronavirus test. You should stay at home if you are unwell. Testing is still available to specific groups.
Coronavirus and other respiratory infections such as flu, can spread easily and cause serious illness in some people. Vaccinations are very effective at preventing serious illness from coronavirus. But there’s still a chance you might catch coronavirus, or another respiratory infection, and pass it on to other people.
Stay at home and avoid contact with other people if you have symptoms of a respiratory infection such as coronavirus and you:
- have a high temperature or
- do not feel well enough to go to work or carry our normal activities
Do this until you no longer have a high temperature (if you had one) or until you feel better.
Use the link below to check if you have coronavirus sypmtoms.
When to get help
Speak to your GP if:
- your symptoms worsen
- you’re concerned about your symptoms
- you have symptoms that you can no longer manage at home
- you’re worried about your child, especially if they are under 2 years
If your GP is closed, phone 111. In an emergency phone 999.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Appointments
Emergency appointments
If there are no on the day appointments left by the time you contact the surgery and you feel it is essential that your problem is seen that day. We will endeavor to fit you in for an emergency appointment but please be aware that this may result in a wait.
PLEASE DO NOT EXPECT TO DISCUSS NON-URGENT MATTERS WITH THE DOCTOR DURING AN EMERGENCY APPOINTMENT, A ROUTINE APPOINTMENT SHOULD BE MADE FOR THIS
On the day appointments
These can only be booked in the on the day. Appointments are for 10 minutes and for one problem if you require more time please book a 20 minute appointment.
Practice Nurse Appointments
The vast majority of appointments with the Practice Nurse get booked in advance. there are normally a few available for emergency on the day. Like GP appointments, most are available for pre-booking 3-4 weeks in advance
Our Practice Nurses are all highly trained and have a great deal of experience. They provide a range of services including:
- Chronic disease management such as diabetes, asthma, hypertension, chronic heart disease and COPD
- Venipuncture (blood sampling)
- Wound and dressings
- Cervical smears
- Contraceptive checks
- Ear care
- Weight management
Telephone Triage
Telephone triage can only be booked on the day. If the GP feels you need to be seen they will arrange an appointment with you. There are limited pre-bookable telephone appointments available.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
